We collect information necessary to provide accurate and reliable medical laboratory and diagnostic services. This information may be collected directly from patients, healthcare providers, or authorized representatives and may include:

• Patient identification details such as name, date of birth, gender, and contact information
• Medical and clinical information provided for diagnostic testing and reporting
• Test requests, laboratory results, and referral details
• Billing and payment information where applicable
• Communication records related to appointments, results, or inquiries

The information we collect is used strictly for healthcare and operational purposes, including:

• Performing medical laboratory tests and generating accurate diagnostic reports
• Verifying test requests and communicating results to authorized recipients
• Managing appointments, sample collection, and result delivery
• Quality assurance, internal audits, and service improvement
• Meeting legal, regulatory, and accreditation requirements

We treat all patient information as confidential. We do not sell or misuse personal or medical data. Information may be shared only when necessary and permitted, including:

• With requesting physicians, hospitals, or healthcare providers involved in patient care
• With referral laboratories for specialized or confirmatory testing
• With health insurance providers where authorization has been granted
• When required by law, public health authorities, or regulatory bodies
• With trusted service providers under strict confidentiality agreements

We implement appropriate administrative, technical, and physical safeguards to protect personal and medical information against unauthorized access, loss, misuse, or disclosure. These measures include secure data storage systems, controlled access to laboratory information systems, encrypted communications where applicable, and regular system monitoring.

Subject to applicable laws and regulations, you have the right to:

• Request access to your laboratory test results and personal data
• Request correction of inaccurate or incomplete information
• Request restrictions on certain uses or disclosures where applicable
• Request deletion of information, subject to mandatory medical record retention laws
• Withdraw consent for non-essential communications

If you have questions about this Privacy Policy, data handling practices, or wish to exercise your rights, please contact us: